Available Rewards
Rewards currently available for the customer to use toward an eligible order.
Bounce Back Rewards Support
Internal documentation for managing rewards, Party Rental Studio orders, customer balances, synchronization and common account issues.
IMPORTANT
Redeeming Rewards in Party Rental Studio
For a customer's redemption to be recognized by Bounce Back Rewards, the customer's Party Rental Studio invoice must contain the Bounce Back Rewards product.
The Bounce Back Rewards product must have a negative dollar value. That negative value represents the amount of rewards being applied to the customer's order.
Example
Bounce Back Rewards
−$25.00
The system uses this product and its negative value to determine how much should be reserved or deducted from the customer's Bounce Back Rewards balance.
Common Tasks
Find a Customer
→
View balances, rental history, referrals and account information.
Adjust Rewards
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Manually add or subtract rewards from a customer account.
Product Eligibility
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Manage which rental products qualify to earn rewards.
Synchronization
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Check Party Rental Studio synchronization or manually start a sync.
Understanding Reward Balances
Bounce Back Rewards tracks rewards in different stages so customer balances accurately reflect rental and redemption activity.
Pending Rewards
Rewards earned from qualifying rental activity that have not yet become available.
Reserved Rewards
Available rewards assigned to an open PRS order but not yet permanently redeemed.
Redeemed Rewards
Rewards that were successfully used and permanently deducted from the customer's reward balance.
How a Redemption Works
01
Customer Uses Rewards
The customer chooses an amount of available Bounce Back Rewards to apply toward their order.
02
Reward Product Appears on Invoice
The PRS invoice must contain the Bounce Back Rewards product with the redemption amount entered as a negative value.
03
Rewards Are Reserved
While the qualifying order is still open, the redemption amount is reserved so those rewards cannot be spent on another order.
04
Order Is Completed
Once the applicable order reaches its completed state, the reserved amount becomes a permanent redemption.
05
Cancelled Orders
If an order is cancelled before the redemption is finalized, the reserved rewards are released back to the customer's available balance when the order is synchronized.
PRS Requirements
✓
The customer should be connected to the correct Party Rental Studio customer/client record.
✓
Reward earning is determined from products configured as eligible in Bounce Back Rewards.
✓
Reward redemptions must use the Bounce Back Rewards product on the customer's PRS invoice.
✓
The Bounce Back Rewards invoice product must have a negative value equal to the amount being applied against the customer's rewards balance.
✓
Do not create a normal positive invoice charge when attempting to redeem customer rewards.
✓
After changing an order in PRS, allow the normal synchronization process to update Bounce Back Rewards or run a manual synchronization from Settings when necessary.
Common Issues
A customer's available balance looks incorrect.
Check the customer's available, pending and reserved rewards separately. Rewards attached to an open order may be reserved and therefore unavailable for another redemption.
If PRS was recently changed, run a synchronization from Program Settings and check the customer again.
A redemption is not appearing in Bounce Back Rewards.
Open the customer's invoice in Party Rental Studio. Confirm that the invoice contains the Bounce Back Rewards product and that the product has a negative dollar value.
After confirming the invoice, synchronize PRS with Bounce Back Rewards.
A customer cancelled an order but their rewards are still reserved.
Confirm that the PRS order has actually been moved to the appropriate cancelled status, then run a synchronization. The reservation should be released when the cancelled order is processed.
A rental did not earn rewards.
Check Product Eligibility to make sure the rental product is configured to earn Bounce Back Rewards. Also confirm that the correct PRS order and customer are associated with the transaction.
I changed something in Party Rental Studio but do not see it here.
Bounce Back Rewards does not necessarily update at the exact moment a PRS order is changed. Open Program Settings and use the Synchronization section to check the last sync or run Sync Now.
Should I manually adjust a customer's rewards to fix a PRS order?
Not normally. If the issue originates from a PRS order, correct the order in Party Rental Studio first and synchronize it.
Manual adjustments should be reserved for situations where an intentional administrative credit or debit is required.
Correct the source before adjusting the balance.
When a balance problem is caused by a Party Rental Studio order, correct the PRS order first and synchronize it before making a manual reward adjustment. This helps prevent duplicate credits, duplicate redemptions and balances that no longer match the customer's rental history.